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DTSTART:20260421T220000Z
DTEND:20260421T233000Z
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SUMMARY:Dealing with Difficult People Workshop
DESCRIPTION:Managing challenging employee behavior is a critical skill for 
 anyone working in a public-facing position\, as well as those who want to 
 add to their life skills. In this solution-focused session\, Kent State 
 University Police Sergeant Vance Voyles will share actionable tools to 
 professionally navigate difficult behaviors from patrons. \n\nStudent 
 employees working for University Libraries\, LaunchNET\, University Press 
 and the May 4 Visitors Center\, as well as faculty and staff\, are 
 encouraged to attend one of the sessions. Student employees will be paid 
 for attending the full session.\n\nThe 90-minute training will equip 
 participants on addressing difficult situations constructively\, taking the 
 appropriate and effective action to calmly resolve incidents such as the 
 following scenarios: \n\n\n	People making inappropriate advances toward 
 colleagues\n	Dealing with angry people in person and over the 
 phone\n	Dealing with people who are experiencing a crisis (i.e.\, medical\, 
 mental\, emotional\, economical)\n	Dealing with people who refuse to follow 
 established policies/rules\n	Dealing with people who are 
 disruptive\n	Dealing with people who don't comprehend the information you 
 are giving them\n	How to end an uncomfortable interaction in a professional 
 manner\, in person and over the phone\n	How to determine when to ask for 
 assistance from supervisors or others in authority\n	How to determine when 
 the police department should be called\n	How to behave if confronted with 
 an immigration and customs enforcement agent (ICE)\n\n\nFor scheduling 
 convenience\, two sessions of this workshop will be offered at the dates 
 and times listed below. Both sessions will take place in the Read 
 Classroom\, located in University Library's room 1018.\n\nWednesday\, April 
 15\n10 - 11:30 am\n\nTuesday\, April 21\n6 - 7:30 pm
LOCATION:Read Room 1018\, Kent Campus
ORGANIZER;CN="Cynthia Williams":MAILTO:cdwillia@kent.edu
CATEGORIES:
CONTACT;CN="Cynthia Williams":MAILTO:cdwillia@kent.edu
STATUS:CONFIRMED
UID:LibCal-16694342
URL:https://libcal.library.kent.edu/calendar/kent/April21Workshop
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